Contact Us

Questions?

Contact South Carolina Healthy Connections Choices Customer Service Center

  • 1-877-552-4642
  • TTY Line (for hearing impaired): 1-877-552-4670
  • Fax: 1-877-552-4672

An enrollment counselor can help you Monday – Friday, 8 a.m. – 6 p.m., excluding South Carolina state holidays.

Click here to schedule a one-on-one meeting with one of our staff members.


South Carolina Department of Health and Human Services (Medicaid)
www.scdhhs.gov

For Health Plan contact information Click Here

Commonly Asked Questions

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Your Member ID and PIN are special identification numbers that show you’re a member of the South Carolina Healthy Connections program. You can find your Member ID and PIN in your letter from South Carolina Healthy Connections. Click here to see what it looks like.

You need your Member ID and PIN numbers to log in to your account online. You also need your Member ID number when you call our Customer Service Center.

If you don’t have your Member ID and PIN, go to the “My Account” page. Click on the “Forgot Pin” link.

If you still cannot log in, call the Customer Service Center at 1-877-552-4642.

Call your health plan. The number is on your health plan ID card (if you received one) or you can look it up by clicking here.

If you can’t get the help you need at the member services office, call our Customer Service Center at 1-877-552-4642. If you have hearing loss, call TTY at 1-877-552-4670.

You can file a complaint by calling our Customer Service Center at 1-877-552-4642. . If you have hearing loss, call TTY at 1-877-552-4670. Filing a complaint will not affect your health care benefits in any way.

We’ll discuss the problem with you and see how we can help you resolve it. If your complaint is about your health plan, such as having a medical service delayed or denied, we’ll help you call your health plan and get your issue resolved.

To find answers to your questions online, click the links below based on what you want to know:

Or call our Customer Service Center toll-free at 1-877-552-4642.