Quick Start

What you need to get started

Once you receive your Welcome Packet from from South Carolina Healthy Connections Choices, you can enroll in a health plan.

Choosing a health plan and a doctor on this website is easy. It will only take about 10 minutes.

To get started, you need the following:

  • Member ID and PIN.You can find both of these on your letter from the South Carolina Healthy Connections Choices program. If you don’t have them, call our Customer Service Center at 1-877-552-4642.
  • Your birth date.

How to enroll in a health plan

There are three steps to enroll:

  • Step 1: Click on “Select” next to the name of the person you want to enroll.
  • Step 2: Choose a health plan
  • Step 3: Choose a doctor

It’s that easy! Click here to begin.

Commonly Asked Questions

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A health plan is a group of doctors (or clinics) that may also include hospitals and other medical staff. Health plans offer the same benefits as regular Medicaid, but also offer extra services that may help you and your family get better care. Some plans offer vision and dental care, and all plans help with managing diseases, like diabetes and high blood pressure. They also have a nurse help line you can call any time with health care questions.

Look at the Health Plan Comparison Chart. This chart shows you which plans you can choose from and what benefits and services they provide.

You can also view the chart that came in your Welcome Packet.

If you have questions or need help, call our Customer Service Center at 1-877-552-4642.

Choosing a health plan and a doctor for each member of your family in the program is as easy as 1-2-3. Here’s how:

Step 1: Think about your family’s health needs.
To start, think about and write down:

  • The doctors you want to see.
    • Do you have a doctor you and your family already like? Or is having a doctor close to where you live or work more important?
    • You can search for a doctor by name, distance, or specialty (such as pediatrics) by clicking here.
  • Which hospitals, clinics, and pharmacies you want to use.
    • Do you want them to be close to your home, your job, or your kids’ school?
  • Other services or benefits that you need.
    • Do you or your family members have special health conditions? If so, choose a health plan that lets you keep getting treatment. Special health conditions include asthma, diabetes, pregnancy care, mental health services, and physical therapy.
Step 2: Find out what each health plan offers.
  • Click here to compare the services each health plan offers and to find out which plans work with the doctors, hospitals, clinics, and pharmacies you want to use.
  • Choose a plan that lets you go to the doctors and clinics you want, and gives you the services you need.
  • Each person in your family can have a different health plan, but it’s easier to have the same plan for everyone.
Step 3: Tell us your choices.
Choosing is easy!
  • The fastest and easiest way to choose the health plan and doctor you want is online.
    • At the top of the page, click “Enroll Now.”
    • Enter your Member ID and PIN (you can find both numbers on the first page of the letter that came in your Welcome Packet).
    • Click on “Continue.” Follow the easy instructions to choose your health plan and doctor.
  • You can also call our Customer Service Center at 1-877-552-4642. We can help you in the language you speak.
  • Or fill out the Health Plan and Doctor Selection form. Mail it back in the envelope provided or fax it to 1-877-552-4672.

Your Member ID and PIN are special identification numbers that show you’re a member of the South Carolina Healthy Connections program. You can find your Member ID and PIN in your letter from South Carolina Healthy Connections. Click here to see what it looks like.

You need your Member ID and PIN numbers to log in to your account online. You also need your Member ID number when you call our Customer Service Center.

If you don’t have your Member ID and PIN, go to the “My Account” page. Click on the “Forgot Pin” link.

If you still cannot log in, call the Customer Service Center at 1-877-552-4642.

To find answers to your questions online, click the links below based on what you want to know:

Or call our Customer Service Center toll-free at 1-877-552-4642.