Forgot PIN

Enter your Head of Household Medicaid ID, Birth Date, and Social Security number. Then click Reset PIN.

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Commonly Asked Questions

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What is a Member ID and PIN?

Your Member ID and PIN are special identification numbers that show you’re a member of the South Carolina Healthy Connections program. You can find your Member ID and PIN in your letter from South Carolina Healthy Connections. Click here to see what it looks like.

You need your Member ID and PIN numbers to log in to your account online. You also need your Member ID number when you call our Customer Service Center.

I don’t have my Member ID and PIN. What should I do?

If you don’t have your Member ID and PIN, go to the “My Account” page. Click on the “Forgot Pin” link.

If you still cannot log in, call the Customer Service Center at 1-877-552-4642.